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Mike Arnst's avatar

Its always struck me as crazy that so many corporate overlord types don't get this. Instead of trying to make every single location completely homogeneous, why not offer local flavor? Empower staff to make decisions in terms of offerings and design to attract people in that market. Good bosses advocate for hiring quality staff and then trusting them to make smart decisions while in accordance with basic guidance from on top. Barnes and Noble is successful because they are breaking out of the everything must be completely devoid of soul approach.

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