Ted, while reading about Barnes & Noble and the employees' comments and views, two thoughts arose:
-> This new CEO Daunt seems to be taking the approach of Employees First, Then Customers, Then Shareholders - which in my experience often produces successful organizations through a virtuous spiral. Happy employees are more likely to work …
Ted, while reading about Barnes & Noble and the employees' comments and views, two thoughts arose:
-> This new CEO Daunt seems to be taking the approach of Employees First, Then Customers, Then Shareholders - which in my experience often produces successful organizations through a virtuous spiral. Happy employees are more likely to work harder, provide better service, make better products that they actually care about, which leads to happy customers, which then improves company performance.
-> Daunt seems to have found the right leverage points to push on. If you haven't read Donella Meadows' great book Thinking in Systems, I think you would love it! All about creating great change by understanding systems and finding the leverage points.
(I mean, Steve Jobs didn't take a "happy employees first" approach and he built a great company anyway, so that's not the only possible approach. He was pushing on different leverage points - and they also worked.)
Ted, while reading about Barnes & Noble and the employees' comments and views, two thoughts arose:
-> This new CEO Daunt seems to be taking the approach of Employees First, Then Customers, Then Shareholders - which in my experience often produces successful organizations through a virtuous spiral. Happy employees are more likely to work harder, provide better service, make better products that they actually care about, which leads to happy customers, which then improves company performance.
-> Daunt seems to have found the right leverage points to push on. If you haven't read Donella Meadows' great book Thinking in Systems, I think you would love it! All about creating great change by understanding systems and finding the leverage points.
(I mean, Steve Jobs didn't take a "happy employees first" approach and he built a great company anyway, so that's not the only possible approach. He was pushing on different leverage points - and they also worked.)